All special orders require a nonrefundable deposit of the total costs. If there is any cancellation for any reason by the Buyer, that deposit is forfeited immediately to Vis Racing Sports Inc. Vis shall not be responsible for any late shipments. All shipping dates given are approximate. Buyer shall not be entitled to chargebacks, reductions of price, or other offsets as result of late shipment or failure to deliver in estimated time of delivery. If special order item(s) are left over 30 days from time of Vis receiving parts in stock; and Buyer has not made any attempt whatsoever to claim their order, then the order shall be considered canceled and all monies previously deposited shall be forfeited to Vis Racing Sports Inc.
All orders will be shipped via the most economical method chosen by Vis Racing Sports Inc.et ("VIS"). Unless otherwise specified by the customer prior to the date of shipment. Fedex is the preferred method of shipping except in cases of oversized merchandise requiring the use of truck freight. No cancellation is allowed once the items have been shipped. If the package is refused upon delivery, customer will be charge the full amount less the total inbound and outbound shipping cost, plus 30% restocking fee. All international order buyer is responsible for customer duty and tax.
VIS packs all merchandise carefully to prevent damage during shipping. Nevertheless, damage may occur occasionally in transit. All damage MUST be discovered at the time of delivery. Accept the merchandise and notate the damage and any irregularities (such as crushed, torn, or broken boxes) on the freight bill or receipt while the driver is there. You must retain all cartons, packing materials and damaged merchandise for the carrier's damage inspector to inspect. Never refuse shipment or return it without approval since your right to make a damage claim may be denied. A signed receipt without any notation indemnifies the carrier as well as VIS from any further damage claim. Discovery of damages after a clear delivery becomes the responsibility of the customer.
All damages must notified to carrier at the time of the delivery AND report to VIS within 24 hours. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is not negotiable. It is the amount that you paid. Repair cost is an arbitrary amount, which can be negotiated with the carrier in the event of disagreement. All disputes as to the settlement amount or manner should be addressed with the carrier. VIS under no circumstances shall be liable for the damaged merchandise or for subsequent settlement of the claim with the carrier. However, as a courtesy, we would be glad to help you in reaching an amicable settlement with the carrier in the event that you need assistance.
All Vis fiberglass Body Kits; bumpers, Lips side skirts, spoilers, and hoods are made out of a high quality fiberglass and come with wire mesh if applicable. Professional installation is required. Picture’s that are shown are for illustration purposes only. Actual product may vary due to product enhancement, so please ask the knowledgeable staff any questions or concerns you may have. Modification of part is required to ensure proper fitment. Please keep in mind aftermarket parts do not have the same fitment as OEM factory part. Test fit all Body Kit parts before any modification or painting (Any altering will void returns/ exchanges/ warranties). Accessories such as fog lights, driving lights, splitter, canards, add-on lips, intake scoops, or other enhancement products are not included unless specified in the product description. Anything listed above that is not on your product would not qualify it as a product defect, but if your issue is due to fitment, pictures are required. The part must be placed upon the vehicle and taken with the vehicle in the picture. Then another picture of the area in question would be needed. To speed up the process, 4-5 pictures total from various angles should cover any other pictures required.
All fiberglass parts require test fitment before prepping, priming and painting. Such professional prep work is required for all fiberglass parts. All aftermarkets require professional installation. Adjustment of the latches, hooks, brackets are sometimes necessary to ensure a "factory like" fit. These are normal body work and installation steps for all products sold, and additional fiberglass work may be necessary since these are aftermarket parts, and are no way sold or represented as OEM (Original Equipment Market) products. If there are small gaps or trimming that needs to be done prior to painting, this is not considered to be defective, and this is not uncommon with any aftermarket fiberglass companies and their products. Bodywork performed should not be by just any body/collision shop, but the shop should be familiar and skilled in fiberglass aftermarket products. All things listed are not uncommon of any company in regards to fiberglass aftermarket products, and if you feel that your product falls under defect, please refer to that section.
Some items sold by Vis Racing Sports may not be legal for street use in all states. It is the purchasers’ responsibility to comply with applicable state or federal laws. Any goods sold by VIS Racing Sports, Inc., other than as expressly provided in a written agreement between you and VIS Racing Sports, Inc. are sold “as-is” without warranty of any kind, either expressed or implied, including but not limited to, the implied warranties of merchantability or fitness for a particular purpose, or the warranty of non-infringement of trademarks, trade dress, copyrights, patents, or other rights held by others.
Special orders cannot be returned. There is no return for any parts that have been used, modified, painted, or installed. All returns must be approved by VIS prior to being returned. Return authorization will NOT be issued after 5 days of the receipt of the product(s) by the customer. Stock items must be returned to and received by VIS within 14 days of the original shipping date from VIS. A Return Requisition must be filled out completely prior for any return. Once the return is approved and a Return Authorization number (RMA Number) and RMA Label will be issued to the purchaser by VIS and it must be on the outside of the packages being returned. All packages will be refused without RMA number and RMA Label on the box without exception. All returned items must be in unused, unaltered, unpainted condition along with all the hardware, instruction, etc. that it came with originally. Include a copy of the original invoice with all returned merchandise. Full refund on the purchase price is given only for defective products or a wrong product sent due to our fault. (Damaged products are not considered defective and wrong products ordered by you are not considered wrong products sent due to our fault.) All other returns are either exchanged or credit issued and are subject to a 30% restocking fee on the purchase price excluding shipping and handling charges, which are not refundable. Upon receipt of the returned merchandise, VIS shall determine whether the product in question is defective. All returns regardless of the underlying reason must be sent shipping prepaid. Any returns sent shipping collect or without RA number will be refused and returned to the purchaser at their own expense. Shipping costs to and from the purchaser are not refundable. All returnable items must be carefully packed in original packaging or better if the original packaging is not in good condition. Purchaser is advised to insure the returned goods for their full value for their own protection; otherwise, neither VIS nor the shipping company would be responsible for any damage or loss in shipment. Refund will not be issued on returned merchandise that was damaged on the way back to VIS. In such case, the customer will have to claim against the carrier through which the merchandise was shipped.
Vis Racing Sports Inc. reserves the right to change its terms and conditions at any time with or without prior notice. Vis is not responsible for any typo, photography and price error. Please check back frequently to be informed of any changes. By using visracing.com you agree to this terms and conditions.